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| sap_hybris_commerce:cms_cockpit_wcms:common_reasons_of_synchronisation_failures [2021/05/04 15:33] – query Antonio Robirosa | sap_hybris_commerce:cms_cockpit_wcms:common_reasons_of_synchronisation_failures [2022/10/23 10:02] (current) – [Common reasons of synchronisation failures] Antonio Robirosa | ||
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| A common complain of the users which edit content using the CMS Cockpit is that the synchronisation stops working quite often. During September and October 2015 I solved around 37 cases and found 16 different causes of sync errors. This is a summary of the categories of errors and tips or measures to prevent them. | A common complain of the users which edit content using the CMS Cockpit is that the synchronisation stops working quite often. During September and October 2015 I solved around 37 cases and found 16 different causes of sync errors. This is a summary of the categories of errors and tips or measures to prevent them. | ||
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| + | Hybris usually only reports “An exception occurred during synchronization” in the logs, so you have to further analyse that the cause of the failure is. | ||
| ===== Procedure to find out why the synchronization isn't working ===== | ===== Procedure to find out why the synchronization isn't working ===== | ||