====== Overview of the features of Order Management Module =====

The main goal of the Hybris eCommerce Suite is to integrate the order process of a company. Here is the list of the features offer by this module to towards this goal. In every case, further customization is required.

===== Key Features ======

  * **Integrates order processes from multiples channels.** Hybris offers interfaces to integrate points of sale, **warehouses, financial, payment and fraud detection systems**. ERP, CRM, Call Center Apps could also be used.
  * **Order Controller**: Manages the steps of the order process. Third parties may react to state changes or add functionality.
  * The order server keeps track on the changes on the order, the entries and the consignments.
  * The orders may be splitted, routed separately and be sent, when the warehouse receives the item.
  * An order may be canceled.
  * It displays the **aggregated stock** of a group of products.
  * It consists of the **basecommerce and payment** extensions. The technical details are explained in the documentation of those extensions.

===== Concepts ======

  * A **mutichannel** ecommerce strategy requires a single source of product information (PIM)
  * **Crosschannel** strategy: Guiding the customer from one channel to the another one using vouchers, gifts, loyalty programs and store events. This stimulates the customer to purchase.
  * Used in conjunction with the Accelerator:
    * **Web Stock:** Products available in the warehouses linked to a **base store**.
    * **In Store Stock:** Products available in the warehouses linked to a **point of service with type store.** These products are available for **pick up.**

--Based on Hybris 6.1